Returns & Exchanges

At TecSox, we stand by the quality of our audio and wearable technology, offering a hassle-free 7-day return and exchange policy for all manufacturing defects or performance issues. We ensure that our customers receive only the most innovative and functional electronics to power their digital lifestyle.

Return Process

• 1.
  Initiate Request

  Log in to your TecSox account and navigate to the 'My Orders' section to select the item you wish to return or exchange within 7 days of delivery.

• 2.
  Quality Assessment

  Upload a brief video or high-resolution photos highlighting the technical fault or physical defect to help our technicians validate your claim quickly.

• 3.
  Secure Packaging

  Place the electronic device back in its original brand box along with all included accessories, charging cables, and the user manual to ensure a valid return.

• 4.
  Pickup and Refund

  Our logistics partner will collect the package within 48 hours; once the quality check is cleared at our warehouse, your refund or replacement will be processed immediately.